FAQs

We want you to be completely happy with your purchase! Here's how our returns work:

For our UK customers: We offer free returns on all items within 30 days of your purchase. If you've passed the 30-day mark, don't worry – you can still exchange your goods.

For our international customers: You also have 30 days from your purchase to return items. However, international customers are responsible for the shipping costs associated with their return.

We ship worldwide and aims to deliver in 4-17 working days, depending on the destination.

For many European countries, the aim is 5-9 days.Keep in mind that these are estimated delivery times and are not guaranteed.

You will be able to track your parcel's journey online once it has been dispatched.

Using the "Find My Order" Page

On our website, you'll see a "Find My Order" link in the top header. Clicking this will take you to a dedicated page where you can enter your order number. Once you do, you'll be able to see the current status of your shipment.

From Your Account

If you have an account with us, simply log in and go to your "Orders" page. At the top of this page, you'll find a "Find My Order" button that works just like the main tracking page.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

FAQs

We want you to be completely happy with your purchase! Here's how our returns work:

For our UK customers: We offer free returns on all items within 30 days of your purchase. If you've passed the 30-day mark, don't worry – you can still exchange your goods.

For our international customers: You also have 30 days from your purchase to return items. However, international customers are responsible for the shipping costs associated with their return.

Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.